Frequently Asked Questions

Everything you need to know about your Waterbox Aquariums order.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that sale items are final sale.

How do I determine my correct size?

Each product page includes a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the best fit.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier’s website to monitor your delivery.